Tuesday, November 01, 2016
Social media is a communication tool that will make or break your business’s brand.
Our marketing-cluttered world is demonstrated on social media. Simply open the global Twitter feed, and you’ll see millions of people saying something. In real time, your feed churns so quickly you can’t keep up, and little breaks through.
But certain people’s and brand’s posts are “must reads” since you really enjoy their content. Imagine if your business was a must-read brand! It can be.
1. Discover your thread
Stop trying to be something to everyone. Think about what your business does extremely well and for whom. How are you a solution to a major concern or a path to a specific goal?
Establish a communication thread with fences to keep every department focused on that thread.
2. Lock down what your thread looks like and talks like
Now, decide what your visual brand looks like. It starts with a professional logo/symbol that’s unique and simple enough to be recognizable as a small social media icon. Establish and lock down 2-3 colors that limit your designs.
Then — a more difficult task — create one voice for your brand thread. List keywords to use (check with Google to see if people are looking for them). Ensure your icons and descriptions are consistent across all your social media profiles and on your website.
3. Limit your words and outlets
Edit all content to the fewest words necessary to get your idea across. Use keywords, hashtags and links to give people more information if they want it.
Don’t try to communicate everywhere; limit the social media feeds to only ones you can do extremely well for your brand. Only have the bandwidth for one? Probably Facebook will work.
4. Create a reasonable schedule
Based on the amount of people who follow you and the kind of people you’re attracting, think about when they’re mostly free (before work, lunch, evenings, etc.), and post at those times.
Don’t overdo it; simply think about (or research) the lifespan of a post. Twitter is short-lived, so you can post a lot. For Facebook, not so much. Be consistent.
5. Entertain near the thread
Stop pushing information, and think about ways to entertain those who follow you. Make sure it’s not mindless entertainment (although occasionally that’s fun); instead build on your thread and get people to understand and expect certain types of posts.
Don’t surprise followers with content; if you jump the fence too many times, people will unsubscribe from your feed. Attempt to entertain 80 percent of the time with 20 percent being marketing or promotions.
6. Build an audience
When a certain type of person sees you’re helping them solve their concerns or giving them hope toward obtaining a goal (and you’re doing it consistently), you’ll gain followers.
People will start to rely on what you have to offer them (your thread). Your visual brand consistency lets them notice you in the cluttered social media world, and your posts will say, “Wait, I have something you must read.”
Just make sure you deliver. All the time. Every time.